Exchanges and Returns

Guarantee

Once you inform us about the warranty claim, which will only be accepted up to 90 days after having purchased the product, we will review your case and analyze the garment with the aim of knowing whether or not there is a cause associated with the guarantee. For this you must contact us through our service channels and thus coordinate the shipment which will be assumed by the client.

Once the case has been analyzed, and having verified that the instructions for the care of the garment have been correctly complied with and it is verified that it indeed has a quality defect, it is agreed with the client either the sending of another pajamas of the same reference in case of having existence or failing that, one of the same value or greater value canceling the difference.

Change

Before requesting a change, make sure that the garment meets the following conditions:

  • Not having been used
  • Have all your labels.
  • The garment must be clean
  • Have no traces of use of deodorants, makeup, bleach or chemicals that discolor or deteriorate fabrics.
  • The purchase must have been made maximum 30 days ago

If the conditions described above are met, please contact us through our service channels to initiate the change process.

Remember that the shipment of the garment to our warehouse must be assumed by the customer. In case of requesting a change by size and we no longer have such reference, the client will have a bonus for the value he initially paid and can choose a garment of equal value or greater value by canceling the difference.

Right of withdrawal

In accordance with the right of withdrawal enshrined in Law 1480 of 2011 art. 47, the maximum term to exercise this right is 5 working days from the delivery of the product. The product must be returned in the same condition in which you received it. The costs of transportation and others, incurred in the return will be borne by you. To manage the return of your product you must send an email to: contacto@tekilaylacafe.com

In case all the aforementioned conditions are met, TEKILA Y LA CAFÉ (MX TEXTIL S.A.S.) will return the total amount paid, without discounts or withholdings, and the term for the refund of the money may not exceed 30 calendar days.